Slack

🔌 Slack Integration – Step-by-Step Guide

Slack is one of the most powerful sources of company knowledge. With Calk, you can connect it to pull messages, links, files, and conversations that matter to your agents.

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✅ What You Can Pull from Slack

Once connected, Calk can access:

• Messages in public channels

• Pinned messages and content

• Shared links, files, and documents

• Basic info about users and user groups

• Bookmarks and call history

This allows your agents to answer internal questions using your real conversations.

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🔄 How to Connect Slack to Calk (Step-by-Step)

1. Go to your Calk dashboard → Click on Knowledge in the left sidebar → Then click “Connect Integrations”

2. Select Slack → Click on the Slack card → Hit “Connect”

1. Authorize Calk in Slack → You’ll be redirected to Slack’s authentication page → Choose the correct Slack workspace → Authorize Calk to access the scopes listed (see below)

✅ You only need to do this once.

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🔐 Slack Permissions Required

Here’s what Calk asks for (and why):

Permission	Why It’s Needed
View Public Channel Messages	To read knowledge in team discussions
Access Files	To allow agents to answer based on shared docs
Access Pins	To access content your team marked important
View Users & Groups	For tagging and context-aware answers
Access Shared Links	To fetch and retrieve URLs shared internally

👉 We never read private channels or DMs.

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📌 Once Connected, What Happens?

• Your Slack workspace appears in your Knowledge panel

• You can see what’s been pulled

• You can unlink or update permissions at any time

• Slack is available to any agent it’s linked to. You just have to activate the tool "Slack for each one of your Agents.